Hospitals & Clinics
Hand us your whole ROI workflow — or just the overflow.
- Full outsourced records department
- Remote or onsite EMR retrieval
- Backlogs cleared, breach risk cut
HIPAA · California CMIA · Encrypted end-to-end
Records requests, handled.
Infomedic is the outsourced Release of Information team for healthcare providers, law firms, insurers and patients — retrieving, verifying, redacting and delivering protected health information with a complete compliance audit trail on every request.
24–72 hrTypical turnaround
100%Logged & auditable disclosures
HIPAA + CMIACompliant by design
Signed BAAWith every provider client
Who We Serve
One records partner for everyone who needs them
Infomedic bridges the gap between healthcare providers and the people legally authorized to receive their records.
Law Firms & Insurers
Fast, defensible record production you can put in front of a court.
- Authorization & subpoena retrieval
- Deposition-officer service
- Certified copies with affidavits
Patients & Individuals
Getting your own records shouldn't feel like a maze.
- Guided authorization support
- Retrieval across multiple providers
- Fees within California statutory caps
The Problem
Records requests are high-volume and high-risk
Hospitals, clinics and urgent care centers field a constant stream of requests from patients, attorneys and insurers. In-house teams juggle Release of Information alongside clinical duties — and the result is delays, backlogs and inconsistent quality.
The compliance side is unforgiving. One record sent to the wrong party can become a reportable HIPAA breach, with penalties and reputational fallout attached.
Doing this well demands specialized staff, secure systems and constant vigilance. That is exactly what Infomedic delivers.
$40–$75Typical market cost per legal or insurance record request
$0.25Per-page cap on patient copies under California law
24–72 hrThe turnaround requesters now expect as standard
How It Works
A simple, compliant three-step process
Every request follows the same documented path — so nothing is improvised and everything is provable.
Submit
Send the signed authorization or subpoena through our secure intake. We verify it is valid under HIPAA and California's CMIA before anything moves.
Retrieve & review
Our specialists pull the records, apply required redactions, and run a quality check against the exact scope of the authorization.
Deliver & log
Records are delivered through encrypted channels and every disclosure is logged — date, requester, PHI released, legal basis.
Why Infomedic
Compliance and trust, built in
We compete on accuracy, security and turnaround — not on being the cheapest name on the list.
Security-first infrastructure
Encryption in transit and at rest, strict access controls, secure intake and delivery. Never consumer email.
HIPAA + CMIA aligned
We operate as your Business Associate under a signed BAA, meeting both federal and California standards.
Complete audit trail
Every release logged with date, requester, PHI disclosed and legal basis — inspection-ready at any time.
Reliable turnaround
Standard 24–72 hours with rush options, so no one is left waiting on records that matter.
Relationship-driven
Built on trust with the legal, insurance and medical communities — we are in this for the long engagement.
Scales with you
From a single request to full-volume outsourcing, with reporting that proves performance month over month.
Act On Your Behalf
We can serve as your designated agent
Beyond processing requests, Infomedic can stand in as the authorized representative for your records function — dealing with requesters, custodians and courts so your staff doesn't have to.
Designated ROI agent
Named in your Notice of Privacy Practices as the contact for records requests, receiving and answering on your behalf under a signed BAA.
Custodian of records
We accept and respond to subpoenas, provide certified copies with custodian affidavits, and appear as deposition officer where required.
Patient's retrieval agent
Acting for an individual under their signed authorization, we chase records across every provider they have ever seen.
Let's make records the easy part.
Partner with a records team that treats compliance as the baseline, not the bonus. Start with a pilot and see the turnaround for yourself.