Most vendors process the requests you hand them. We can go further — standing in as your authorized agent for Release of Information, so requesters, custodians and courts deal with us instead of your front desk.
Each role is defined in writing before it begins — scope, authority, escalation path and termination terms. You delegate the work, never the accountability you are required to keep.
For providers. Infomedic is named as your point of contact for records requests and answers them under a signed BAA.
For providers and their counsel. We receive lawful process and respond so your clinicians never lose a day to a subpoena.
For individuals and their representatives. Under your signed authorization we pursue records on your behalf.
Start small. Most provider relationships begin as a 60-day pilot on a single department before expanding.
| Model | Best for | How it works | Indicative |
|---|---|---|---|
| Pilot | Testing us before committing | 60 days, one department or request type, full reporting, no long-term term | Per request |
| Per-request | Low or unpredictable volume | You send what you want handled; we invoice per completed request | From $8 / request |
| Starter retainer | Small clinics and practices | Monthly retainer covering an agreed request allowance plus reporting | From $750 / month |
| Growth retainer | Multi-site groups and hospitals | Full ROI outsourcing, named agent role, requester-pay billing, SLA reporting | From $1,800 / month |
| Requester-pay | Providers wanting zero net cost | We bill legal and insurance requesters directly; your cost approaches nil | Revenue share |
Indicative figures for a business concept — custom volume, multi-facility and enterprise pricing available on request.
No disruption to clinical staff, and nothing touches PHI until the paperwork is signed.
We map your current volume, requester mix, systems and pain points. Roughly 30 minutes.
We issue a written scope, service agreement and Business Associate Agreement for your counsel to review.
Read-only EMR access is provisioned, intake channels are stood up, and your NPP is updated if we are named as agent.
Requests start routing to us. You get weekly reporting through the pilot, monthly thereafter.
Everything else — intake, verification, retrieval, redaction, QA, delivery, logging, billing and reporting — sits with us.
Practice consultants, EMR resellers, billing companies and malpractice carriers who want a records answer for their clients. Referral fees agreed in writing.
Standing arrangements for firms with steady retrieval volume — priority queue, agreed rates, single monthly invoice.
We hire Health Information Management specialists, RHIT/RHIA holders and detail-obsessed coordinators. Remote-friendly within California.
Book a discovery call and we'll come back with a written scope, a quote and a draft BAA — usually within one business day.
